Here you can find the answers to the most common questions you may have about your order, our products, shipping, returns and everything else.
If you can't find what you're looking for, no worries! Just use the contact form linked below, and we'll be happy to help you out.
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If a product has a Pre-Order tag, it means that this product is still in production and will be shipped on a future date. You’ll always find the estimated shipping date in the product description right under the "add to cart" button.
For some products, Pre-Order stocks may be limited and they might sell out before they are even in stock. If you have pre-ordered a product and it says sold out, don't worry, we have reserved that product for you and it will ship once it's in stock.
Please note that if your order contains one or multiple Pre-Order items, your complete order will be held back until all Pre-Order items are in stock. We won't ship your products separately.
You always find the "estimated shipping dates" of pre-order items right under the "add to cart" button on the product page. We get these informations from various suppliers & labels and sometimes - for unforeseen reasons that are usually beyond our control - shipping dates may be postponed. We try to keep the estimated shipping date as up-to-date as possible. Please note that our indicated shipping dates are always estimated and not guaranteed delivery dates.
If you wonder why your order hasn’t shipped yet, please check the estimated shipping date on the product page first.
If your order contains one or multiple Pre-Order items, your complete order will be held back until all Pre-Order items are in stock.
You can sign up to get notified when an item will be available again.
Please visit the desired product page and click on the "notify when available" button. You’ll get an email or text message as soon as the product is available again due to a restock or repress.
It is possible that a single item will be available at times because of a cancellation. Please note that in this case you won't be notified.
Please note that we can neither guarantee a restock nor disclose a specific quantity for a repress (unless otherwise specified). However, we may repress or restock non-limited editions to meet demand.
Please make sure to follow us on Twitter, Instagram or Facebook for all news and updates.
All of our own releases and the releases of our distribution partners are officially licensed. We always ensure that all fees and royalties are paid to the rightful owners. We do not approve of any kind of bootlegging or counterfeiting.
All the images on our website are digital mock ups, not actual photos. Since all coloured vinyl are unique, we cannot guarantee that your vinyl will look exactly as advertised on this product page.
A pre-order may be sold out if either only a limited quantity is available due to production restrictions (limited pressing) or only a limited stock has been allocated to us as a distributor.
Yes. As long as we haven’t started preparing your order / printed your shipping label, you are able to cancel your order at any time.
Please send us an email with your order number to orders@blackscreenrecords.com.
Please note that we are not able to make any cancellations after we have packed and shipped your order.
Click here for more information about our Refund & Return Policy.
Yes you can. Please note that we are not able to make any changes after we have packed and shipped your order.
Please send us an email to orders@blackscreenrecords.com.
You are able to place an order with non-Latin letters/signs but the shipping couriers which we use can only handle Latin letters. That is why we recommend you to provide us with a shipping address in Latin letters. Otherwise, we have to get in touch with you and it can take more than 14 days until we start the shipment.
We accept all major Credit Cards (via Shopify Pay) and PayPal.
Depending on the payment option you choose during the ordering process your Credit Card or PayPal account will be charged directly after placing the order.
We do not usually send out invoices in our packages anymore. We can, however, provide you with one if necessary. Just send an email containing your order number to order@blackscreenrecords.com. We will then send you your invoice as soon as possible.
We usually ship all orders within 7-14 business days once ALL items are in stock and ready to ship. Our carriers will pick up all packed orders at least once a week.
If your order contains one or multiple Pre-Order items, your complete order will be held back until all Pre-Order items are in stock.
Yes. All orders will be tracked. Once your order has been shipped you’ll receive a shipping confirmation email that includes a tracking number.
If you choose "Spring" as shipping option please check out the tracking service of your local postal carrier.
Unfortunately, we can’t give you an estimated delivery time. If your order has been picked up at our warehouse and hasn’t arrived after 2-3 weeks, try to get in touch with your local postal office or send us an email with your order number.
Orders within the EU should arrive within two weeks.
We offer worldwide shipping, with the exception of a few regions we are currently unable to serve. These regions include Belarus and Russia.
Shipping costs vary based on the chosen shipping method, country and weight.
The best way to calculate the shipping cost is to add all items to your cart and proceed to checkout. At checkout, you can fill in your shipping information and see the shipping cost for the particular order. You WON’T be charged until you confirm your billing information afterwards and you still can cancel the process.
If your delivery address is outside of Germany and the European Union, you may have to pay import duties and taxes. Please note that customs policies vary widely depending on your country. For further information please contact your local customs office.
If it appears that you can't check-out due to the selected country, please contact us.
Yes. If you want to change your shipping address, please send us an email with your order number to orders@blackscreenrecords.comas soon as there is any change in the shipping address and we will update it in our system manually.
Once the shipping label has been printed, we can’t change your shipping address anymore.
Usually, you have a maximum of 14 days to pick up a delivery. So please make sure to observe the tracking status and to pick the package in due time. Otherwise, it will be send back to us and you have to transfer us the additional shipping costs to resend you your order.
To report the damages, please contact orders@blackscreenrecords.com with the order number and a brief description of the issue along with photos of the damaged items, the damaged box and the shipping label within 2 days of the date of receipt.
Once you've reported the damages with photographic documentation to us via email, we will send you further instructions on how to proceed. Please retain all outer packaging as well as the product itself until the issue is resolved, as you need to bring the damaged items into a DHL facility for inspection within 7 days of the date of receipt after we've started the claim with DHL. The next steps will be determined by the severity of the damage and the availability of items.
Please email us at orders@blackscreenrecords.comwith your order number and we will have a look into it.
Once you've received your order our return policy lasts 14 days. If 14 days have gone by since you've received your orders, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
Black Screen Records
Emil-Hoffmann-Str. 55-59
– Building 6.05
50996 Köln
Germany
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Click here for more information about our Refund & Return Policy.
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