Refund & Return Policy
All transactions, including pre-orders and back-ordered items are charged at the point of purchase.
Cancellation of an order
Orders can be cancelled anytime if the order hasn't been fulfilled/shipped. Full refunds can only be provided on unshipped items. The Customer can cancel unshipped orders with the 'View Order Status' in the orders conformation email or with a cancellation request to email@example.com stating the order number.
Return & refund process for unused/undamaged items
Orders can be returned without giving reasons within 14 days of the delivery date not including digital content and gift cards. Shipping costs are non-refundable. If a customer issue a refund request, Black Screen Records will provide the customer a printable return shipping label. The cost for return shipping will be deducted from the refund.
The refund will be issues after Black Screen Records receive and inspected the returned items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact us with your order number at firstname.lastname@example.org about a refund.
Return & refund process for damaged items
Orders damaged or lost in transit via Deutsche Post Warenpost International shipments are not eligible for replacement or replacement components.
For all other inquiries, reports of damage must be made with in 14 days of the delivery date. Requests made beyond the 14 day window may not be eligible for processing.
To issue a request for a refund based on damaged items, contact email@example.com with the order number and a brief description of the issue along with images of the damaged order. Please retain all outer packaging as well as the product itself until the issue is resolved. The next steps will be determined by the severity of the damage and the availability of items.
Refund process and time frame
If a customers refund is approved the money will be refunded to the original payment method used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. For returned items the money will be refunded after Black Screen Records received the returned items, inspected them and processed the refund.
Returned orders due to being undeliverable or unclaimed
If an order is returned to us as undeliverable or unclaimed, the customer will be notified via email. Original shipping costs will not be refunded. The customer is responsible for the shipping cost for a re-shipment of an order.
After 14 days Black Screen Records can't guarantee a re-shipment of the items. With no respond within 14 days, Black Screen Records will issue a refund for the returned order. Shipping cost are non-refundable.
If anything is unclear or you have more questions feel free to contact us at firstname.lastname@example.org.